Account Manager Vacancy

GKamau Consulting > Account Manager Vacancy

Account Manager Vacancy

Job Purpose

The Account Manager will identify business opportunities and market the company by developing and maintaining strong customer relationships, with a view of contributing to revenue generation for the company and ensuring excellent project execution for clients.

Specific Duties

  • Manage the day-to-day client needs as directed by the client service manager
  • Work with the client service manager to retain and grow number of clients to achieve the company’s strategic goals
  • Works proactively to acquire new clients
  • Work closely within the Client Service Team to ensure products and solutions are structured to meet clients’ specifications as per client briefs or requests received.
  • Ensure current clients’ needs are met satisfactorily.
  • Providing pre-sales technical assistance and product education, and after-sales support services.
  • After-sales follow-up to maintain the client account and acquire back-ends arising from the project and client relationship.
  • Managing the clients’ projects to ensure they are executed and delivered as agreed with the clients.
  • Ensure company set goals for acquisition on new business are achieved.
  • Continuously achieve the business to secure new clients.
  • Identify and secure long term and retainer revenue accounts for the business.
  • Develop target clients and specific strategies to secure new business.
  • Carrying out market research to understanding existing and emerging market trends.
  • Fully understand all client products, services and brands.
  • Maintain good network to consistently stay updated with what is in the market

Experience and Qualifications

  1. At least 3 years’ experience in business development, sales, or account management in the marketing, software or creative industry
  2. A business-related degree
  3. Experience working with CRM software
  4. A good understanding of sales performance metrics
  5. Experience with client relationship management
  6. Proficiency in Microsoft office
  7. Attention to detail and ability to follow instructions
  8. Ability to
    • Communicate well both verbally and in writing
    • Display empathy and emotional intelligence
    • Negotiate
    • Solve problems
    • Think strategically
    • Work effectively in teams
 NO.  KEY PERFORMANCE INDICATORS PERCENTAGE (%)
1.

Revenue Generation

  • Implement Client Retention and Acquisition Strategy to achieve set targets.
  • Achievement of set individual and team revenue targets.
 40%
2.

Client Relationship Management

  • Work closely with the Client Service Team to ensure products are structured to meet clients’ specifications.
  • Ensure current clients’ needs are met satisfactorily.
  • Providing pre-sales technical assistance and product education, and after-sales support services.
  • After-sales follow-up to maintain the client account and acquire back-ends arising from the project and client relationship.
  • Managing the clients’ projects to ensure they are executed and delivered as agreed with the clients.
 30%
3.

Business Development

  • Ensure company set goals for acquisition on new business are achieved.
  • Continuously achieve the business to secure new clients.
  • Identify and secure long term and retainer revenue accounts for the business.
  • Develop target clients and specific strategies to secure new business.
 20%
4.

Market Research & Development

  • Carrying out market research to understanding existing and emerging market trends.
  • Fully understand all client products, services and brands.
  • Maintain good network to consistently stay updated with what is in the market
 10%
TOTAL 100%

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